The Restomo terms, in plain English.

01These terms and who they are between

These Terms of Service are an agreement between Brady Schwartz, doing business as Restomo, of Chicago, Illinois ("Restomo", "we" or "us"), and the business that signs up for Restomo ("you" or "your company"). They take effect on November 7, 2026. If Restomo becomes a company, it takes over this agreement on the same terms, and we tell the Owner by email.

The person who signs up accepts these terms for the business and confirms that they have the authority to do so. If you sign up as a sole proprietor, you are the customer yourself. Restomo is sold to businesses for business use, and not for personal, family or household use.

Your company accepts these terms when it signs up, or when anyone in it first uses Restomo, whichever comes first. If we have signed an order form with your company, the order form is part of this agreement and controls where it differs from these terms. The Data Processing Agreement at restomo.com/dpa is also part of this agreement. The Privacy Policy at restomo.com/privacy explains how we handle personal information; it is a notice and is not part of this contract.

02What Restomo includes

Restomo is job management software for property restoration companies. It includes the web app at app.restomo.com, the Restomo iPhone app, Romo (the assistant inside Restomo), and the features described on restomo.com, such as lead intake, job boards, contacts, photos, room scans and floor plans, documents and e-signatures, team chat, the time clock, notifications, the calendar and reports.

We improve Restomo continually, so features change. If we remove a feature in a way that materially reduces what your company pays for, we email the Owner at least 30 days ahead, and if you cancel because of that change, we refund the unused part of the month.

Features we label as beta or early access are offered as they are. They may change or stop, and the promise in "What we promise" does not cover them.

03Accounts and the people you invite

Each person signs in with their own email address and password. Keep sign-ins private and never share them. If you think an account has been used without permission, tell us at once at security@restomo.com.

Your company's Owner decides who joins, sets what each person can see and change through their access level, and can switch any account off at any time. Everyone your company invites uses Restomo under these terms, and your company is responsible for what they do in it. Every person with an account must be at least 18 years old.

Each company account is one restoration business at one location. A business with more than one location runs each location as its own company account, so one location never sees another's jobs.

04Price, free trial and automatic renewal

Your company pays the price on your order form. For a company that signs up in the app, the order form is the checkout page you see at sign-up, which shows the monthly price for one company account before you give a card; where we have signed an order form with your company, it is that order form. The self-serve price includes up to 30 people. A person counts toward the 30 while they have an active sign-in or an invite they have not yet accepted, and a person the Owner has switched off does not count. There is no charge for each person within the 30. Restomo does not add a 31st person on the self-serve price. A company that needs more than 30 people can have a custom account, on terms we agree with your company in writing.

Prices are in US dollars and do not include tax. A different price, such as for more than one location, for more than 30 people, or for a free or discounted arrangement, applies only if we agree it with your company in writing.

Your company's first subscription starts with a 60-day free trial. You give a card on Stripe's secure page when you sign up, and nothing is charged during the trial. Settings, Company, Billing shows the day your trial ends, and about 7 days before it ends, Stripe emails the Owner a reminder with the date and amount of the first charge. Each company gets one free trial, and a company that has already paid for Restomo does not get another.

Unless you cancel before the trial ends, we charge the monthly price on your order form, plus any tax that applies, to your card on day 61. Your subscription then renews automatically every month, and we charge the same amount to your card at the start of each monthly period until you cancel. By giving us your card, you authorize us, through Stripe, to make these charges.

We may change the price by emailing the Owner at least 30 days before the change. The new price applies from your first monthly charge after those 30 days, and if you do not want to pay it, you can cancel before then and you will never be charged the new price.

Where the law requires us to collect sales, use or similar taxes, we add them to the charge, based on the billing address you give Stripe. Your company is responsible for taxes on its subscription, other than taxes on our income.

Payments are processed by Stripe, and Restomo never receives your full card number. The Owner can update the card, see past charges and download invoices in Settings, Company, Billing.

Romo credits are prepaid. Your plan includes 100 Romo credits every month, or 30 a month before your first payment, and included credits reset on the first day of each month and do not roll over. The Owner can buy more at any time, in any whole number of 5 or more, at the price per credit the app shows before you buy, plus any tax that applies, and the card is charged when the credits are bought. Auto-reload buys more on the saved card only when the Owner turns it on, and the Owner can turn it off at any time. Purchased credits expire 12 months after purchase and are non-refundable, except where the law requires a refund.

05Cancelling

The Owner can cancel at any time, online. Open Settings, Company, Billing in the Restomo web app and choose Manage billing. You never need to call or write to us to cancel.

If you cancel during the free trial, you are never charged. If you cancel after a monthly charge, your subscription stays active until the end of the month you have paid for and then ends, and we do not charge you again. When the subscription ends, nobody in your company can use Restomo, and we keep your company's data as described in "Getting your data out, and after you leave".

Deleting your company is different from cancelling. When the Owner deletes the company in Settings, the subscription is cancelled at once rather than at the end of the paid month, everyone is signed out, and all of the company's data is removed 30 days later. If you want to use the time you have already paid for, cancel first and delete the company at the end of the month.

06If a payment fails

If a charge fails, Restomo tells the Owner and admins in the app, and you have 7 days to update the card in Settings, Company, Billing. During those 7 days your company keeps working, but no new people can be added.

If the charge is still unpaid after 7 days, we pause your company. While it is paused, nobody in it can sign in, the Owner included, and its data is kept, not deleted. To pay and restore your company, write to support@restomo.com. As soon as the payment goes through, your company is restored.

07Refunds

Charges are not refunded for part of a month or for time you did not use, except in these cases.

• If we end this agreement for our own convenience, stop offering Restomo, or end your access partway through a month you paid for, for any reason other than your breach of these terms, we refund the unused part of that month.
• If Restomo does not keep the promise in "What we promise", we cannot fix it, and you cancel because of it, we refund the unused part of that month.
• If the law requires a refund, we give it.

Purchased Romo credits are not refunded, except where the law requires a refund.

If you think a charge is wrong, please write to support@restomo.com before you dispute it with your card issuer, so we can put it right quickly.

08Your data

Your company owns the data that it and its people put into Restomo, including information about your customers, your crews and your jobs ("Customer Data"). You give us permission to store, process, copy, send and display Customer Data only to provide, support, secure and improve Restomo for your company, and as the law requires.

For personal information in Customer Data, we act as your company's service provider and processor under the Data Processing Agreement. We do not sell Customer Data or share it for cross-context behavioral advertising, we do not use it for advertising of any kind, and we do not use it for anyone other than your company except as these terms and the law allow. We do not use Customer Data to train AI models, and we do not use your company's records to test or develop Restomo without your company's permission.

We may use information about how Restomo is used, such as which screens and buttons people use, and de-identified, combined information that identifies no company and no person, to run, secure and improve Restomo. We will not try to re-identify it. This never includes data received from Google or the prices in your estimates.

Your company is responsible for having the right to put Customer Data into Restomo, and for giving the notices and getting the consents the law requires from its employees, its customers and anyone else whose information it enters, photographs or records.

09Getting your data out, and after you leave

You can export your boards, contacts, reports and hours as spreadsheet files, and download the documents on each job, at any time from inside Restomo. For a full copy of everything your company holds, including photos, videos, scans and chat, the Owner can write to support@restomo.com, and we send it within 30 days at no charge, as data files together with the original files. You can ask for this while you are a customer and for as long as we still hold your company's data after you leave.

When your subscription ends, whether you cancelled or your company was paused for an unpaid charge, we keep your company's data so you can come back or take a full copy. The Owner can ask us to delete it at any time, and we then delete it within 30 days and confirm in writing. If your company has had no active subscription for 12 months, we may delete its data after emailing the Owner at least 30 days ahead.

Copies in our backups expire on the schedule in the Privacy Policy, and we keep a record longer only where the law requires it.

10Romo and AI

Romo is the AI assistant inside Restomo. It runs on Amazon Bedrock, inside Restomo's own Amazon Web Services account in the United States, using AI models made by Anthropic, Amazon and Z.ai. Amazon Bedrock does not share what Romo sends with the companies that made the models, and none of it is used to train a model. Romo reads only what the person asking is allowed to see.

Unless the Owner switches it off, Romo also reads your company's team chat, including private channels and two-person chats, as a member of each chat would. It can post in the chat under the name Romo, offer to do the work a chat asks for, save facts for your company and ask people about what they said they would do, and that reading counts against your company's Romo credits. What Romo learns from a chat stays inside your company, and a fact from a private channel or a two-person chat stays with the people in it.

Romo can be wrong. Check what it gives you before you rely on it, and especially before anything goes to a homeowner, an adjuster or an insurance carrier. Romo does not give legal, insurance, engineering or public adjusting advice, and your estimates, invoices, scopes and claims remain your company's professional work. Anything Romo prepares for someone outside your company waits until a person in your company has read it and chosen to send it.

As between your company and us, your company owns what Romo produces from your Customer Data. Romo may produce similar answers for others.

Romo's use is counted in Romo credits, shown in the app. Each company's plan includes 100 credits a month, and 30 a month before its first payment. The Owner can lower how much the company uses but cannot raise the included amount. When the included credits are used up, Romo uses credits the Owner bought, if there are any; otherwise Romo's written answers pause until the first day of the next month. AI is never charged beyond your subscription except for credits the Owner chooses to buy, as "Price, free trial and automatic renewal" describes.

A person can connect other apps they use to Romo through Composio. Romo then looks things up in those apps when that person asks, and changes something in one only after the person taps to confirm. Romo can search the public web for general facts through DuckDuckGo, and it refuses to search for a name, an address, a phone number or a claim number from your records. An admin can turn web search off in Settings.

Do not use Romo or Restomo's reports as the only basis for a decision about hiring, firing, discipline or pay. If you use them in such a decision, your company is responsible for any notice or other step the law requires.

11Documents Restomo makes

Restomo can make documents for your company: from Restomo's template shelf (for example a work authorization, a direction to pay or a change order), from your company's own saved templates, and as new documents written by Romo, Restomo's assistant, when you ask for one that has no template. We call these "Made Documents". Documents you upload yourself are not Made Documents, and Restomo uses them exactly as they are.

Made Documents may be made with AI and may have mistakes. They are not written or reviewed by a lawyer, and they are not legal advice. Restomo does not know the laws of your state, your contracts with your clients or carriers, or the facts of any job beyond what you enter.

Restomo shows a warning the first time a Made Document is made. The warning says that a lawyer has not reviewed the document and that you should have a lawyer review it before a client signs it, and it offers to upload your company's own forms instead. Restomo records who saw the warning and when. The warning does not stop you from using, sending or signing a Made Document; you agree to have your own lawyer review a Made Document before you send it to a client or have anyone sign it.

You decide what goes out. You choose whether to use, change, approve or send a Made Document. Your company is responsible for its contents once you approve or send it, and for how it is used.

To the fullest extent the law allows, Restomo is not responsible for a Made Document, for mistakes in it, for anything left out of it, for how it is used, or for any loss that comes from using it, including a claim, payment or lien that is refused or reduced.

When Romo writes a new document, Restomo saves it as your company's own template so you can use it again. It stays your company's, it is never shared with another company, and you can remove it.

12Translations

Restomo shows the app's words, and the words around a document on the page your customer opens to read and sign it, in English, Spanish and Polish. Those words are translated with software, and a translation can be wrong or can miss what the English means.

Restomo never translates a document itself. A document your company uploads or makes stays in the language your company gave it, and your customer sees it exactly that way, whatever language they pick for the page around it. When a customer picks a language other than English, the page tells them that its words are translated and that the document is shown as your company wrote it.

If a document must be in your customer's language, your company is responsible for providing it in that language and for having it reviewed in that language.

To the fullest extent the law allows, Restomo is not liable or responsible for any miscommunication, mistake or loss that comes from a translation.

13Services from other companies

Some features work with services we do not control, such as Google Calendar and Gmail, Stripe, Apple's App Store and notifications, the apps a person connects to Romo through Composio, and the phones and messaging apps your people already use. Those services are governed by their own terms. When a person connects one, they authorize us to exchange data with it for the feature they turned on. We are not responsible for those services, and if a provider changes or withdraws what it offers, we may have to change or remove the feature that uses it.

14Messages, documents and signatures you send

When your company uses Restomo to text, email or ask for a signature from a homeowner, an adjuster or anyone else, your company is the sender. Texts to customers go out from your worker's own phone and messaging app, and emails go out from the sender's own Gmail account when they have connected it.

Your company is responsible for having permission to contact the people it messages, for what its messages and documents say, for the notices that home repair, consumer protection and cooling-off laws require, and for any consent to electronic records and signatures the law requires. Restomo provides the tools, and it does not make a document or a signature legally sufficient for your situation.

When you ask customers for reviews, ask all of them rather than only the happy ones, and do not offer anything in return for a positive review.

15Your team, their location and their time

Some features record where crew members are while they work: the point where they clock in and out, their position while clocked in, and, if your Owner turns on arrival reminders, when they arrive at and leave a scheduled job site. Your company is responsible for giving its employees the notice, and getting any consent, that the law requires before using these features. Restomo's in-app notice helps, but it does not replace your company's own obligations.

Restomo's time clock records time. Your company remains responsible for wage and hour compliance, including rounding, breaks and pay, and for keeping any records that the law or its insurers require it to keep.

16Acceptable use

Use Restomo only to run your company's restoration business, and only lawfully. Your company and its people agree to the following.

• Do not use Restomo to break the law, including privacy, employment, consumer protection and marketing laws.
• Do not upload content you have no right to use.
• Do not upload malware, probe or attack Restomo, or get around its limits or its security.
• Do not scrape Restomo, and do not copy or reverse engineer it except where the law allows.
• Do not resell Restomo or use it to build a competing product.
• Do not share sign-ins, and do not let anyone under 18 hold an account.
• Do not use Restomo to track anyone who has not been given the notice the law requires, or to track anyone who is off the clock.
• Do not store information that no feature asks for, such as Social Security numbers, full card or bank account numbers, images of government IDs, or medical records.
• Do not use Restomo to act as a public adjuster without the license your state requires.

If someone believes content in Restomo infringes their copyright, they can write to support@restomo.com. We act on valid notices, and we close the accounts of people who infringe repeatedly.

17Our property and your feedback

Restomo, including its software, apps, designs and documentation, belongs to us. While your subscription is active, we give your company a non-exclusive, non-transferable right to use Restomo for its own business under these terms. We keep every right we do not expressly give.

If you send us ideas or feedback, we may use them freely and without any obligation to you. We will not name your company or show its logo as a Restomo customer without your permission.

18Confidentiality

Each side keeps the other's non-public information confidential, uses it only for this agreement, and shares it only with its own people and contractors who need it and are bound to keep it confidential. Your Customer Data is always your confidential information. Information is not confidential if it is public through no fault of the side that received it, was already known to that side, was developed independently, or was rightfully received from someone else.

Either side may disclose confidential information when the law requires it, after telling the other side first where the law allows. These duties last while this agreement is in force and for 3 years after it ends, and for trade secrets for as long as they remain secret.

19Security

We protect Customer Data with the measures described at restomo.com/security, and we will not materially reduce that protection during your subscription. Only a small number of Restomo administrators, who are Restomo's owners and the people who build it, can open a company's account. They do so only to support your company when you ask, to keep Restomo secure and working, or when the law requires it, and each of them is bound to keep Customer Data confidential. One of Restomo's owners also owns a restoration company that uses Restomo. Nobody at Restomo uses what they see in your company's account for the benefit of any other company, and no other customer can see your data.

If we learn of a breach of security that affects your company's data, we tell the Owner without undue delay, and within 72 hours at the latest, with what we know and what we are doing about it, and we help your company meet any duty it has to notify others.

20What we promise

We promise that Restomo will work materially as described on restomo.com and inside the app. If it does not, tell us and we will fix it. If we cannot fix it within a reasonable time, your company may cancel, and we refund the unused part of the month.

Your company promises that it has the rights, notices and consents needed for the Customer Data it puts into Restomo and for the way it uses Restomo.

21Disclaimer of other warranties

Apart from the promises in these terms, Restomo is provided as it is and as available. To the extent the law allows, we disclaim all other warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not promise that Restomo will be uninterrupted or free of errors, that Romo's answers or a room scan's measurements will be accurate, or that any insurance claim will be paid. Check measurements, estimates and anything Romo produces before you rely on them.

22Limits on liability

Neither side is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue, even if it was told they were possible.

Each side's total liability under this agreement is limited to the greater of $1,000 and the amounts your company paid and owed for Restomo in the 12 months before the event that caused the claim. For a breach of our data protection, security or confidentiality duties, our total liability is instead limited to the greater of $25,000 and two times those 12 months' amounts.

These limits do not apply to your company's duty to pay for Restomo, to either side's duties under "Defending each other", to fraud, gross negligence or willful misconduct, to either side's infringement or misuse of the other's intellectual property, or to anything else the law does not allow to be limited.

23Defending each other

We will defend your company against any claim by a third party that Restomo, as we provide it, infringes a United States patent, copyright or trademark or misappropriates a trade secret, and we will pay the damages and costs finally awarded or agreed in a settlement. This does not cover claims caused by Customer Data, by services from other companies, by combinations or changes we did not make, or by use that breaks these terms. If such a claim arises, we may change Restomo so it no longer infringes, get the right for you to keep using it, or end your subscription and refund the unused part of the month.

Your company will defend us against any claim by a third party that arises from Customer Data, from your company's breach of "Acceptable use" or of the law, from the messages, documents and signatures your company sends, or from claims by your company's employees about monitoring, time or pay, and will pay the damages and costs finally awarded or agreed in a settlement.

The side asking to be defended must tell the other side promptly, although a delay matters only if it causes harm. It must let the other side control the defense and must cooperate reasonably. Neither side may settle a claim in a way that admits fault for the other side, or puts a duty on it, without its consent.

24Suspension

We may suspend all or part of your company's access if a charge stays unpaid as described in "If a payment fails", to stop a security threat or an attack on Restomo, for a serious breach of "Acceptable use", or where the law requires it. We tell the Owner first where we reasonably can, we limit the suspension to what is needed, and we restore access promptly once the cause is fixed. Your data is kept, not deleted, during a suspension.

25How long this agreement lasts, and ending it

This agreement runs month to month from sign-up until it ends. Your company can end it at any time by cancelling, as described in "Cancelling".

We may end it for our own convenience by emailing the Owner at least 30 days ahead, and we then refund the unused part of the month. Either side may end it if the other materially breaches these terms and does not fix the breach within 15 days of written notice. An unpaid charge is handled as described in "If a payment fails".

The sections on amounts owed, your data, getting your data out, confidentiality, our property, the disclaimer of other warranties, limits on liability, defending each other, and law and disputes continue after this agreement ends.

26Changes to these terms

We may change these terms. For a material change, we email the Owner at least 30 days before it takes effect. If your company does not agree, it can cancel before that date, and the change will not apply to it. A change never applies to a dispute that arose before it. Changes the law requires, and changes that only add to your company's rights, can take effect sooner. The date at the top of this page shows when these terms last changed.

27The iPhone app

The Restomo iPhone app is free to download from Apple's App Store and works with your company's subscription. There is nothing to buy inside the app.

These terms are between your company and Restomo, not Apple, and Restomo, not Apple, is responsible for the app and its content. Your right to use the app cannot be transferred and is limited to Apple devices that you own or control, as the App Store's usage rules allow. Apple has no duty to provide maintenance or support for the app.

If the app fails to meet a promise in these terms, you may tell Apple, and Apple will refund the price you paid for the app, which is nothing. Apple has no other warranty duty for the app. Restomo, not Apple, is responsible for any claim about the app, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, consumer protection or privacy claims, and claims that the app infringes someone else's intellectual property.

You confirm that you are not in a country under a United States embargo and are not on a United States list of prohibited or restricted parties. You must follow the terms of any other service you use with the app, such as your wireless carrier's. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Questions and claims about the app go to support@restomo.com.

28Law and disputes

Illinois law governs this agreement, without regard to its conflict of law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before either side brings a claim, the two sides will try in good faith for 30 days to settle it by talking. If that fails, claims go to the state courts in Cook County, Illinois, or to the federal court for the Northern District of Illinois, Eastern Division, and both sides agree to those courts' jurisdiction. Either side may ask any court for an urgent order to protect its intellectual property or confidential information.

29Notices

We send notices to your company by email to the Owner and, where it fits, inside Restomo, and they take effect when sent. Your company agrees to receive this agreement, notices, receipts and other communications electronically.

Send notices to us at support@restomo.com, with "Legal notice" in the subject line.

30General terms

Neither side may transfer this agreement without the other's consent, except to a successor in a merger, an acquisition or a sale of substantially all of the business it relates to, after telling the other side. We may use the service providers listed at restomo.com/subprocessors, and we remain responsible for them.

Neither side is responsible for a delay or failure caused by events beyond its reasonable control, such as natural disasters, failures of the internet or of other companies' systems, labor actions, war, pandemics or government action. A cyberattack counts only if the affected side kept reasonable security. This does not excuse paying for Restomo. If such an event stops Restomo for more than 30 days, either side may end this agreement, and we refund the unused part of the month.

Restomo is offered to businesses in the United States. Your company may not use it from, or for anyone in, a country under a United States embargo, or if it is on a United States restricted party list.

This agreement, made up of these terms, any signed order form and the Data Processing Agreement, is the whole agreement between the two sides about Restomo and replaces anything said or written before. If they conflict, a signed order form comes first, then the Data Processing Agreement on personal information, then these terms. Terms in a purchase order or similar document from your company do not apply.

If part of this agreement cannot be enforced, the rest still applies. Not enforcing a part of it is not a waiver. The two sides are independent contractors. Nobody else has rights under this agreement, except Apple as described in "The iPhone app".

Xactimate is a registered trademark of Xactware Solutions, Inc., a Verisk company. Google, Gmail and Google Calendar are trademarks of Google LLC. Apple, iPhone and App Store are trademarks of Apple Inc. Other names belong to their owners. Restomo is not affiliated with, endorsed by or sponsored by any of them, and it reads estimates that you export from your own licensed copy of Xactimate.

31Contact

Restomo is operated by Brady Schwartz, doing business as Restomo, in Chicago, Illinois. For anything about these terms, write to support@restomo.com. For privacy questions and requests, write to privacy@restomo.com, and to report a security problem, write to security@restomo.com.