The Restomo terms, in plain English.

01The agreement

These terms are between Restomo and the company that opens an account ("you"). Your order form, if there is one, names the price and the start date and is part of this agreement. Everyone you invite into your account uses it under these terms, and you are responsible for their use.

02The service

Restomo is web-based software for managing property restoration jobs: lead intake, boards, a field tab for crews, room scans and floor plans, a time clock, chat, notifications, a calendar and reporting. We may improve or change features over time. If we ever remove something your company depends on, we tell the account owner at least thirty days ahead.

03Accounts and people

Each person gets their own sign-in and must keep it private. You decide who in your company has access and at what level, and you can deactivate anyone at any time. Tell us right away if you believe an account has been compromised.

04Your data

You own the data your company enters. You give us permission to store, process and display it only as needed to run the service for you and to support you. We do not sell it, use it for advertising or use it to train models. You can export all of it at any time, and we delete it on request when the account ends, as the privacy policy describes.

You are responsible for having the right to enter the data you enter, including photos of customers' property and the personal details of customers and staff.

05Acceptable use

Use Restomo for running your restoration business. Do not use it to break the law, to store content you have no right to store, to attack the service or other customers, or to build a competing product from it.

06Fees and payment

Fees are the ones on your order form and are billed monthly in advance unless the order says otherwise. Invoices are due within fifteen days. Prices do not include taxes; where we must collect them, they are added. If a payment is thirty days late and we have reminded you twice, we may suspend the account until it is paid.

07Term and ending it

The agreement runs month to month unless your order form says otherwise. Either side can end it with thirty days' written notice. You can export your data during that notice period and for thirty days after, after which we delete it as described in the privacy policy. We may end the agreement immediately if you materially breach it and do not fix the breach within fifteen days of our notice.

08Availability and support

We work to keep Restomo available around the clock. There is no public status page yet; this page will name it once it is live. Planned maintenance is announced ahead of time and scheduled outside working hours where we can. Support is by email at support@restomo.com with a reply within one business day. There is no uptime guarantee unless your order form contains one.

09Confidentiality

Each side keeps the other's non-public information confidential and uses it only for this agreement. This includes your job data on our side and our pricing and product plans on yours.

10Warranties and what we do not promise

We promise that Restomo will work materially as described on this site and in the application. Beyond that, the service is provided as is. We do not promise that it will be error-free or uninterrupted, and we are not responsible for estimates, invoices or insurance claims you produce with it, which remain your professional work.

11Limits on liability

Neither side is liable to the other for indirect, consequential or lost-profit damages. Our total liability under this agreement is capped at the fees you paid us in the twelve months before the claim. These limits do not apply to a breach of confidentiality, to misuse of the other side's data or to anything the law does not allow us to limit.

12Changes to these terms

If we change these terms, we email the account owner at least thirty days before the change takes effect. Continuing to use Restomo after that date means you accept the new terms; if you do not, you can end the agreement before then without penalty.

13Law and disputes

This agreement is governed by the laws of the State of Illinois. Before either side files a claim, we agree to talk, in good faith, for thirty days. If that fails, claims are brought in the state or federal courts in Cook County, Illinois.

14Contact

Restomo, Chicago, Illinois. Email support@restomo.com for anything about these terms.