Privacy, in plain English.

01Who we are and what this covers

Restomo is job management software for property restoration companies, made by Restomo in Chicago, Illinois. This policy covers the public website at restomo.com and the application at app.restomo.com. When we say "you", we mean a visitor to the website or a person using the application through a company account.

02What we collect on the website

• What you send us. If you fill in the walkthrough form, we receive the name, company, email, phone, city and crew size you typed. We use them to reply to you and for nothing else.
• Page counts. We use GoatCounter to count page views. It sets no cookies, stores no personal data and does not follow you across sites, which is why there is no cookie banner here.
• Bookings. Booking a walkthrough opens a Cal.com calendar. What you enter there is handled by Cal.com under its own privacy policy, and we receive the booking details.

03What we collect in the application

• Account details. Your name, username or email, password (stored only as a hash), access level and the company you belong to.
• Job data. Everything your company enters: leads, customers, addresses, notes, photos, room scans, floor plans, hours, dollars, documents and chat messages. This is your company's data, entered by your company, and we process it only to run the service for you.
• Device details for notifications. If you turn on push notifications, the browser gives us a subscription for that device so we can send them. Turning them off removes it.
• Usage and security logs. Sign-ins, errors and the actions needed to keep the service reliable and secure, kept for a limited time.

04How we use it

To run Restomo for your company, to reply when you contact us, to keep the service secure, to fix problems and to understand which parts of the product are used. We do not sell personal data, we do not use your job data to train models, and we do not use it for advertising.

05Who we share it with

Only the providers that run the service on our behalf, under contracts that limit them to that purpose: hosting and database providers in the United States, an email delivery provider for notifications and replies, and the scheduling provider for bookings. We share data with authorities only when the law requires it, and we tell you when we are allowed to.

06Your company's data

The company that holds the account owns the job data in it and decides who inside the company can see it. If you are a crew member or employee, questions about your own data in the application usually go to your company first, and we help them answer.

Your company can ask for a full export at any time and for deletion when the account ends. We delete within thirty days of the request, except for records we must keep by law, and we confirm in writing.

07How long we keep it

Job data stays as long as your company's account is active and for thirty days after it ends, unless deletion is requested sooner. Website form submissions are kept for twelve months. Security logs are kept for ninety days.

08Security

The measures that protect your data, including row-level security in the database, encryption at rest and in transit and point-in-time recovery, are described in full on the security page at restomo.com/security.

09Your rights

You can ask what personal data we hold about you, ask us to correct it, or ask us to delete it. If you are in a state with a privacy law that gives you additional rights, such as California, you have those rights too and we honour them without asking you to prove which state you are in. Email support@restomo.com and we reply within one business day.

10Children

Restomo is a business tool and is not directed to anyone under eighteen. We do not knowingly collect data from children.

11Changes

If this policy changes in a way that matters, we email the account owner at every customer company before the change takes effect and update the date at the top of this page.

12Contact

Restomo, Chicago, Illinois. Email support@restomo.com for anything about this policy.