Something is not working, or you want to know how something works.

01How to reach a person

Support is answered by the people who build Restomo, not by a queue. Write to support@restomo.com and describe what you were doing and what happened, and if you can, name the job so we can look at the same record you were looking at.

If something is stopping your crew from working, say so in the first line and it goes to the front.

02What we need from you to be fast

• The name of your company as it appears when you sign in.
• The job number, if the problem is on a particular job.
• What you expected to happen, and what happened instead.
• Whether it is happening on a phone, on a computer, or on both.
• A screenshot if you have one, which is usually faster than describing a screen.

03Getting started, and the questions that come up first

Every person gets a guided tour the first time they sign in, and it covers the parts they will use on their first day. Owners and admins have a settings area that covers crew logins, access levels, the stages on each board, the lead sources and the targets the numbers are measured against.

• Adding somebody to your company, or switching an account off when they leave.
• Recording a room and getting the floor plan back onto the job.
• Turning notifications on, and choosing which ones reach the phone.
• Exporting your company's data, which you can ask for at any time.
• Deleting an account, which every person can do from their own account settings.

04When something is down

If Restomo is not loading at all, that is on us rather than on your connection, and we would rather hear about it twice than not at all. Write to support@restomo.com with the word down in the subject.

05Reporting a security problem

If you believe you have found a security issue, write to security@restomo.com rather than posting it anywhere public, and we will reply. The security page describes what protects your data today.