Deleting your Restomo account.

01Deleting your own account from inside Restomo

Open Restomo, go to your account settings and choose Delete account. You will be asked to confirm, and the account and the personal data attached to it are removed. This is the fastest route and it is available to every person who can sign in, including crew accounts that an owner created.

02Asking us to delete it instead

If you cannot sign in, or you would rather we did it, write to privacy@restomo.com from the email address on the account, or from the address your company has on file, and say that you want your Restomo account deleted. We reply to confirm the request, delete the account within thirty days, and write to you again when it is done.

You do not need to install the app or sign in to make this request.

03What is deleted

• Your profile: your name, your email address or username, your phone number and your photo.
• Your credentials, so the account can no longer be used to sign in anywhere.
• Your voice notes and anything else recorded in your own voice.
• Your location history, including the points recorded while you were clocked in and sharing location.
• The device registrations that let notifications reach your phone.
• Your personal settings, your notification choices and your dismissed prompts.

04What stays, and why

Restomo is used by companies, and most of what you touched at work belongs to the company that employs you rather than to you. Job records, customer details, photos, room scans, floor plans, documents, invoices and the hours recorded against a job stay with your company after your account is gone, because they are that company's business records and because insurance work carries legal retention obligations that outlast any one person's employment.

Where your name appears in a company record, for example as the person who completed an inspection, that entry stays as a record of who did the work. The account it pointed at is gone.

If you are the owner of the company and you want the whole company account and everything in it deleted, say that in your request and we will delete all of it and confirm in writing. That is a different and larger request than deleting one person, so we will check with you before it runs, because it cannot be undone.

05How long it takes

A deletion started inside the app takes effect immediately. A deletion requested by email is completed within thirty days, and usually within a few working days. Backups roll off on their own schedule and anything inside them is overwritten within thirty five days of the deletion.

06Getting a copy before you go

If you want a copy of your data before it is deleted, ask for it in the same message and we will send an export first. Your company can ask for an export of everything it holds at any time, whether or not anyone is leaving.